Frequently Asked Questions
Most frequent questions and answers
Why do I need to subscribe?
Will I see Responses?
What does the Delivery Report Look Like?
Do you have leads?
Can I send a message with more than 160 characters?
A standard SMS segment is only 160 characters inclusive of all emojis, spaces and line breaks. If you wish to send messages that include more than 160 characters, the system will simply charge you for multiple segments. There is a character counter on the message input field that will let you know how many characters and therefore segments are included in your message. Before your message is sent, the system will calculate the estimated cost of sending based on the number of segments in your message and the number of recipients on your list.
Can I determine the number that the SMS will come from?
Yes, a Toll free number can be imported into the system. If you don’t already have a number that is text enabled, your account will be assigned a toll-free number. The messages will come from the phone number assigned to your account. You cannot send SMS blasts from your personal phone number. It is recommended that you identify the sender (your company or organization) in the message.
Can I use Klickrr to send a picture in the message?
Can I customize the message with the name of the recipient?
Can I send messages to countries outside of the United States?
We currently send to the US and Canada. Please contact us at firstname.lastname@example.org if you need to send to another country.
How do I get started?
- Create an account on Klickrr.
- Purchase a Klickrr subscription
- Navigate to contacts to upload an excel (.xlsx) file containing phone numbers in a single column with the header ‘Phone Number’.
- Navigate to the Outbox – Compose SMS page and compose the message.
- Choose the time for the message to be deployed.